Business Intelligence Development

Development of Business Intelligence is key to gaining advantage within the competitive Telco space. The financial payback can be extremely large.

BIAAS work with clients to help them extract value from their ‘data assets’ using Business Intelligence techniques.

• Business Intelligence can also add a high amount of value to Revenue Assurance capability.

Scope of Services include consultancy and system delivery around:

• Measuring Operational Efficiency
• Voluntary and non Pay Churn
• Enhanced understanding of Telephony Trends
• Telephony (CDR, Rated, or Carrier) Data Warehouses
• Credit and Collections Processes
• Bad Debt Write off, and the link back to Demographics, Collections & Fraud
• Understanding Customer Behaviour
• Complaints Analysis & Reporting
• Development of Call Margin Intelligence